Agency FAQs

1. How do I create a profile on TravelOne?
To create a profile on TravelOne, you need to complete a simple sign-up process by providing basic information about your business, such as your name, address, and contact information. You will also need to provide information about your travel services, including the destination and travel packages offered.

2. How do I list my travel services on TravelOne?
Once you have created a profile, you can start listing your travel services on TravelOne by providing detailed information about each service, such as the destinations, itinerary, prices, and images. You can also update your listings at any time.

3. How do I receive bookings from travelers through TravelOne?

Travelers can book your travel services directly from your listings on TravelOne. When a traveler makes a booking, you will receive a notification and the traveler's contact information. You can then confirm the booking and provide the traveler with any additional information they may need.

4. How do I receive payment for my travel services?

The traveler will make payment for your travel services directly through TravelOne, using a secure payment system. The payment will be processed and held by TravelOne until the traveler has completed the travel services, at which point the payment will be released to you.

5. How do I communicate with travelers?

You can communicate with travelers through TravelOne, using the built-in messaging system. You can also communicate with travelers directly, using their contact information provided in the booking notification.

6. What are the fees for listing my travel services on TravelOne?

TravelOne charges a commission fee on each booking made through the platform. The commission fee will be deducted from the payment received from the traveler and will be clearly disclosed in the booking process.

7. How do I manage my listings and bookings on TravelOne?

You can manage your listings and bookings through your profile on TravelOne. You can update your listings, confirm bookings, and communicate with travelers all in one place.

8. Who is responsible for providing travel services to the traveler?

You, as the Travel Agency or Supplier, are responsible for providing the travel services to the traveler. TravelOne provides a platform for you to showcase and sell your travel services, but it is not involved in the provision of the services themselves.

9. Who is responsible for any disputes that may arise?

In the event of a dispute between a traveler and a Travel Agency or Supplier, the parties must attempt to resolve the dispute through the dispute resolution process outlined in the platform rules. If the dispute cannot be resolved, it may be resolved through a court of competent jurisdiction.